FAQ

Q. How much does it cost to ship items overseas?

A. The cost of shipping depends on the weight of the items being shipped. Shopsampars.com would have to be informed of the quantity of items being shipped in order to provide a quote. The shipping method required would also determine the final cost.

 

Q. Can I purchase alcohol to be sent to the USA or Canada?

A. Unfortunately, while we are able to ship alcohol to most countries, customs regulations prohibit us sending alcohol directly into the US or Canada without a broker. This significantly increases the cost of shipping as a broker will charge upward of US$200 to do the amount of paperwork required. This may be the cost to process a shipment 1 bottle or 1 pallet.

Please be guided by the following link – Requirements for importing alcohol into the US for personal use – https://help.cbp.gov/app/answers/detail/a_id/212/~/requirements-for-importing-alcohol-for-personal-use.

If you need any further information, we’ll be happy to help.

 

Q. Can I purchase alcohol to be sent to countries other than the USA?

A. Yes. Shipping cost is based on the weight of the number of items.

 

Q. How much does it cost to ship items within Jamaica?

A. We deliver island-wide for J$950.00.

 

Q. How long will it take for items to be delivered in Jamaica?

A. Delivery will be done within 2 business days. In exceptional cases it may extend to 3 days.

 

Q. How do I find items on Shopsampars.com?

A. Easy. You may:

  1. Enter the specific product that you are looking for in the slot provided at the top right of the page or
  2. Click on the category or sub-category in which the product may be listed

 

Q. Can I order meats on the website?

A. Yes, however if you do not yet see what you are looking for, you may use the ‘contact us’ form or send us an email at contactus@samparsja.com and let us know the quantity of meats you require.  We will send you a quotation. The gift voucher on site should be used to cover this amount.

We deliver meats to major towns island-wide.

 

Q. Can I pick up at all Sampars locations?

A. The Sampars outlets do not carry the wide range of products offered on the website and at the main store. Prices may also vary throughout locations.  However, arrangements can be made for pick up at outlets if so desired.

 

Q. What currencies can be used to pay online shopsampars.com?

A. We accept J$ and US$ currencies.

 

Q. Do the prices include Tax (GCT)?

A. The prices shown do not include tax. Tax is added in the shopping cart.

 

Q. How do I pay on the website?

A. Payment can be made using a VISA or Master card credit card or a Scotia Visa Debit card. You may also purchase one of our gift vouchers in store, you will receive a code that can be used online instead of a credit card.

If you have a Jamaica National Account you may pay to your Shopsampars.com account using JN LIVE.

 

Q. Can shopsampars.com make monthly deductions from my credit card and send groceries to my family in JA?

A. No. At this time Shopsampars.com does not store credit card information and so any payment to Shopsampars.com will have to be made by the credit card holder each time.

 

Q. Can my family come in store and collect the cash instead of the groceries?

A. No. Shopsampars.com facilitates persons who are shopping for groceries for their loved ones in Jamaica. We do not disburse cash.

 

Q. What does my party need to collect the groceries in store?

A. The recipient should bring a valid ID as well as the order number. There are times that persons may wish to make anonymous donations; therefore the name of the Shipper is not necessarily required.

 

Q. Is my credit card information safe on this site?

A. The security of your personal information is very important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). Once we receive the data it is immediately re-encrypted prior to storage. By default, payment card data is permanently destroyed within 91 days of submission.   We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

Q. What is Sampars Membership about?

Sampars Membership Club is currently available to all our customers FREE of cost. Once you sign up and shop online shopsampars.com, you automatically become a member.   You accumulate Loyalty Points from your shopping throughout the year and you can use these points toward future purchases.

 

Q. How do I contact Shopsampars.com?

We have provided many ways for you to contact us. You may:

  1. Click “Contact Us” and enter your contact details and your query.
  2. Emai us at contactus@samparsja.com
  3. Call 876-923-6401 or 876-923-SHOP (7467)
  4. Like us on facebook and Twitter https://www.facebook.com/shopsampars, https://twitter.com/shopsampars
  5. Visit us at: Sampars Cash & Carry, 233 Marcus Garvey Drive Kingston 11, Jamaica, W.I.

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